Littlerockstore Europe
  • Shipping only from € 2.95, free shipping for orders over € 75,-
  • 100% Satisfaction guarantee
  • Order complete, same day shipment
  • 30-day return policy

 

Delivery

 

When will my order be delivered?
Understandably, you want to receive your order as soon as possible. Your item is shipped immediately upon receipt or confirmation of payment. You will receive confirmation via e-mail as soon as we have received your payment and as soon as the order has shipped.


How is my order delivered?
Orders that can be delivered via the letterbox are delivered from Tuesday to Saturday. If the order does not fit through the letterbox or if you have chosen special gift packaging, the order will be sent as a package.

In the event that you’re not at home when the package is delivered, the dispatch service will leave a message for you. They will automatically make another attempt to deliver the package.


What are the shipping costs?

We aim to keep shipping costs as low as possible. Within the EU, shipping costs only amount from € 3.95. For international shipping different competitive rates apply. Please notice our express shipping rates during the checkout process. We ship throughout Europe using local shipping providers and we use Fedex for our express shipments. Some of our local shipping partners:

 

Switzerland (Swiss Post), Norway (Posten), Finland (Posti.fi), Hungary(Posta.hu), Denmark (Post Denmark), France (TNT Post), Turkey (PTT), Estonia (Eesti) and many more.


Can I have my order delivered to a different address?

Of course you can have your order delivered to an address that is different from your billing address. When you order, you are given the option of providing us with a billing address and shipping address. You can manage this per order. This gives you the freedom have your order delivered to your home address and have your next order delivered to a different address. At Littlerockstore you can also have your order shipped internationally.

If desired, the item can also be delivered to a P.O. Box number. No problem at all!

 

Information for international shipments

Please find below the costs for international shipments.


 

The Netherlands €2.95 (1-2 days)
Belgium €2.95 (2-5 days)
Germany €2.95 (2-5 days)
United Kingdom €3.95 (3-6 days)
Other Europe €5.95 - €7.95 (4-10 days)
United States/Canada €5.95 (4-8 days)
Other world

€5.95-$14,95

(5-12 days)
 
Please notice our express shipping rates during the checkout process.

Littlerockstore is also located in other countries and is rapidly expanding its network of web stores considerably. If you want to have an order sent to a country where Littlerockstore is also active, then you can also place a local order. This saves you shipping and delivery costs. Please find below a list of Littlerockstore locations outside the Netherlands. Littlerockstore owns all international web stores.

 

The Netherlands - www.littlerockstore.nl

Belgium - www.littlerockstore.be

Germany - www.littlerockstore.de

United Kingdom - www.littlerockstore.co.uk

Europe - www.littlerockstore.eu

International – www.littlerockstore.com

 




 

 

Returns

While shopping in our online rock store we will provide with you the best possible information about the items and the item features. If a purchased item does not meet your needs, you can simply return it.

For returns we maintain the following terms:

 

Trial Period
At Littlerockstore you have a trial period of 30 days (statutory 14 days) from the moment the order is in your possession. Within this trial period, you may review, assess and/or try on the item, unless otherwise stated. We kindly request that you check the product is undamaged and complete immediately upon receipt. If this is not the case, we kindly request that you contact us soon as possible to report any damage or defects.

If you’re not satisfied, you can return the item. This applies to all Littlerockstore items, including any promotional or sale items. You can return an item if it falls within the trial period, if it’s complete and - to the extent that it’s reasonably possible – if it’s in its original factory packaging, including original accessories and labels. If the products are worn or washed, you have tried to repair a defect yourself or you have not followed the instructions, then obviously we cannot accept your return. For example, please make sure that you try out shoes on soft surfaces (e.g. carpet) and that you do not dirty the products.

Do you want to exchange an item for the same item in a different size or colour? You can return your order within the trial period. And you can place your new order via the usual procedure. An order of the same item in a different size or colour is considered a new order.

Which items can’t be exchanged?
Items that are clearly personal by nature or by their nature cannot be returned.

Returns procedure

You can return items within 30 days. Remember to fill out the return form that you should have received with your order.

Shipping costs for returns
Please make sure that the package you’re returning carries sufficient postage. Unfortunately, we cannot process unstamped or insufficiently stamped shipments. In the event you wish to exchange an item, we will cover the new delivery costs. We feel that this is our duty towards our customers.

Unfortunately, due to technical reasons, we are not able to offset the new order against the returned order. Following receipt of your return order, a full refund, shipping costs included, will be deposited on your account within a few days.
 
For more information, please consult our Terms and Conditions.