Littlerockstore Europe

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  • Shipping only from € 2.95, free shipping for orders over € 75,-
  • 100% Satisfaction guarantee
  • Order complete, same day shipment
  • 30-day return policy

Frequently Asked Questions

Below is a list of frequently asked questions. If you cannot find your question, please do not hesitate to contact our customer service. You can send an email to [email protected] or fill in the contact form. We guarantee you a reply within four hours.

 

General

How do I create an account?
If you’re not currently a customer at Littlerockstore, you must first register as one. You can do this by creating a new account. Click "Create Account" to create your own personal account. Fill in your details and your account will be activated. You will receive an email confirmation of your registration.

Do you have a regular store?
Littlerockstore does not (yet) have physical store locations; however we are also busy working on selling our products offline. You will see us in the future at festivals, fairs and pursuing other activities that fit the Littlerockstore brand.

How can I file a complaint?
Littlerockstore offers official band merchandise for babies and kids of the best quality at the best prices. Yet it can happen that you receive an item that is not perfect or that breaks after you've started using it. In handling complaints, we of course follow the law and general Terms and Conditions. The below stated guarantee stipulations form reflects the unabated rights you, as a consumer, have based on the law.

All Littlerockstore garments and accessories come with a one-year guarantee.

In the event that you file a formal a complaint with us, we determine whether a guarantee applies as well as the suitable solution. But, even after the guarantee has expired, you can still file legitimate complaints with us. If it can be reasonably expected that an item should still function as normal after a certain period of time and under normal use, and if defection of the item occurs through no fault of your own, you can have the item repaired or replaced. In all cases, we ensure fast processing of the complaint.
 
Substantiated complaint
The complaint is justified if it is not caused by:
• damage by intent or by negligence;
• improper use or negligence in maintenance;
• normal wear and tear and / or
• damage caused by incorrect use or failure to observe the instructions prior to use.

I have moved, how can I change my account information?

You can change your address via your account by logging in under "my account" with your email address and password and continuing to account information. Then click “address book ” to edit your contact details.


I have a new email address
You can change your email address via your account by logging in under "my account" with your email address and password and continuing to account information. Then click “account information” to amend your contact details.

 

Placing an order

How do I place an order?
Ordering at Littlerockstore is very simple and the website is very user-friendly. You log in to your account and follow the steps below. Don’t have an account yet? Create one first using "Create Account".

Step 1. Search the desired items and place your item(s) in the shopping basket
Step 2. When you are done shopping, verify your order
Step 3. Go to checkout
Step 4. Verify your personal information and change your delivery address, if necessary
Step 5. If all your details are correct, click “pay”
Step 6. Choose from one of the many payment methods, which way you’d like to pay and click “order.”
Step 7. All prices include VAT

I am not able to place an order
If you are unable to place an order via Littlerockstore, you can contact the Littlerockstore customer service.
To do this, you can send a message to [email protected] or fill out the contact form. In the event that we can’t answer your question via email, we will contact you personally.

I have not received confirmation of my order
Once you've completed your order correctly and entered all your details, you’ll receive a confirmation email from Littlerockstore within minutes. If, by any chance, you do not receive this email, it may be because your email address was entered incorrectly. In this case you can send a message to [email protected] or fill in the contact form. We will contact you within four hours, guaranteed. Of course we will check the order and keep you informed.

Paying for an order
How do I redeem a (digital) gift card?
When ordering, you can specify whether you have gift cards you want to pay with at checkout.

Send order
When will my order be dispatched?
Your order will be dispatched as soon as we have received the payment or confirmation of payment. You will receive confirmation email as soon as we have received the payment and once your order has been dispatched.

 

You want to receive your order at a later date?
If you wish to receive your order at a later date because, for example, you’re ordering from your holiday address, you can specify this in the comments box on your order. We will then reserve your order for you.


Returning an order


How can I exchange an item?
You can return items within 30 days by filling out the return form included in your package. Here you can specify which items you wish to return. After placing the return form, you’ll receive confirmation via e-mail as well as additional information.


Why do I have to pay postage on return orders?
Please make sure that the return order carries sufficient postage. Unfortunately, we cannot process unstamped or insufficiently stamped shipments. In the event you wish to exchange an item, we will cover the new delivery costs. We feel that this is our duty towards our customers.

What is the right of withdrawal?
The right of withdrawal means that you have the right to terminate the sales agreement, without explanation, within 14 days of receiving your order. To exercise this right, you need to revoke the order in accordance with article 6 to 8 of the General Terms & Conditions.

At Littlerockstore we employ a return policy of 30 days.